AFTER CLOSING SERVICE PROCEDURES

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Our entire team at Acadia Frontier Homes are committed to providing each of our homeowners with an unbridled level of professional service and timely responsiveness with our caring approach. We are driven to making each homeowner’s new home purchase with us a truly pleasant experience and one that they will be proud of celebrating with their family and friends for generations to come.  

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We will always be accessible and approachable to our customers. That is just who we are. Please take the time to review all your future service request periods summarized below. Should you have any questions, please feel free to reach out to us at service@acadiafrontier.com or at our toll-free number: 1-833-816-8206.  We are truly honored to service your needs and will be here to help you at every step!

1. Completion of your PDI Items:
   At your Key Delivery Appointment (i.e.: Closing Date), an Acadia Frontier Representative will review your Pre-Delivery Inspection list of items with you and schedule any future required service appointments (if any warranted items still remain to be completed) to gain access into your home with the applicable trade partners, to rectify any warranted concerns.
   Our goals are to fully complete all your listed warranted concerns as quickly as possible (pending the granting of access into your home during regular business hours). We will strive to have the majority of your PDI listed items completed before your closing date, however, given material and trade availability, we may require additional time and access after you have taken possession of your home. We kindly request your cooperation in coordinating this access with our team so that we can promptly address these concerns as efficiently as possible.
    

2. Submission and Completion of your Tarion 30 Day Form:
   We remind you to visit Tarion’s web portal to register and or submit your warranty form on their “My Home” page at https://myhome.tarion.com/hop in order to formally submit any new warranted items in your home that you may have identified before the end of your first 30 Days after taking possession.
   
   Upon your submission of your Tarion 30 Day Warranty Form, we will also obtain a copy of your 30 Day Form and begin to process the list to determine the warrant ability of each item. Please note that we may require to arrange a scheduled pre-inspection appointment with you to first assess the items listed, in advance of coordinating the appropriate and responsible trade partner to rectify any of the warranted items listed.
   
   At Acadia Frontier Homes, our goals for your 30 Day Form completion are to fully complete all warranted items as quickly as possible (pending the granting of access into your home during regular business hours). We will strive to have all of the 30 Day Form’s warranted items completed in under 45 days, however at times, given material and trade availability, and or the complexity of certain repairs, we may require additional time.
   
   We kindly request your cooperation in coordinating this access with our team so that we can promptly address these concerns as efficiently as possible and with the least amount of disruption to you and your family.
   
   WHAT TO EXPECT IN YOUR NEW HOME:
   As your home is new, it will naturally experience normal settlement and or shrinkage of specific materials. We encourage you to become more familiar with maintenance procedures and humidity management of your new home as early as possible. There is an abundance amount of valuable information on Tarion’s website at https://www.tarion.com/homeowners/your-warranty-coverage/maintaining-your-new-home as well as on our Acadia Frontier website at service@acadiafrontier.com , that will provide you with information on what to expect during your first year of new home ownership and how to effectively maintain your new home. Please note that not all items listed on your 30 Day Form and or Year End Form may be warranted and in need of rectification. Please review the exclusions of your warranty coverage on Tarion’s website or in the HIP Package that you received prior to your PDI, or please visit, https://www.tarion.com/homeowners/your-warranty-coverage/outline-your-warranty and https://www.tarion.com/resources/construction-performance-guidelines for further details.
    

3. Submission and Completion of your Tarion Year End Form:We remind you to visit Tarion’s web portal to register and or submit your warranty form on their “My Home” page at https://myhome.tarion.com/hop in order to formally submit any new warranted items in your home that you may have identified before the end of your first Year after taking possession.
   
   Upon your submission of your Tarion Year End Warranty Form, we will also obtain a copy of your Year End Form and begin to process the list to determine the warrantability of each item. Please note that we may require to arrange a scheduled pre-inspection appointment with you to first assess the items listed in advance of coordinating the appropriate and responsible trade partner to rectify any of the warranted items listed.
   
   At Acadia Frontier Homes, our goals for your Year End Form completion are to fully complete all warranted items as quickly as possible (pending the granting of access into your home during regular business hours). We will strive to have all the 1 Year Form’s warranted items completed in under 45 days, however at times, given material and trade availability, and or the complexity of certain repairs, we may require additional time.
   
   We kindly request your cooperation in coordinating this access with our team so that we can promptly address these concerns as efficiently as possible and with the least amount of disruption to you and your family.
    

4. Submission and Completion of your Tarion Second Year Form:Should you experience a need for service of an item after your Year End Form has been completed, you may be eligible to have this warranted concern attended to if it falls under the 2 Year Warranty coverage as noted in your HIP Package or on Tarion’s website at https://www.tarion.com.
   
   Please use the Second Year Form to notify Tarion of outstanding warranty items covered by the Two-Year Warranty or the Major Structural Defect Warranty that occurs during the second year of possession.
   
   For example, if your home’s date of possession is November 8, 2017, you may submit a Second Year Form to Tarion at any time between November 8, 2018 and November 7, 2019.
   
   Second Year Forms may be submitted to Tarion anytime during this period and as often as required.
   
   Upon your submission of your Tarion Second Year Warranty Form, we will also obtain a copy of your Second Year Form and begin to process the list to determine the warrantability of each item. Please note that we may require to arrange a scheduled pre-inspection appointment with you to first assess the items listed in advance of coordinating the appropriate and responsible trade partner to rectify any of the warranted items listed.
   
   At Acadia Frontier Homes, our goals for your Second Year Form completion are to fully complete all warranted items as quickly as possible (pending the granting of access into your home during regular business hours). We will strive to have all the Second Year Form’s warranted items completed in under 45 days, however at times, given material and trade availability, and or the complexity of certain repairs, we may require additional time.
   
   We kindly request your cooperation in coordinating this access with our team so that we can promptly address these concerns as efficiently as possible and with the least amount of disruption to you and your family.
    

5. Major Structural Deficiency (MSD) Form:
   
   Your home’s seven (7) year warranty covers major structural deficiencies. This warranty begins on the date you take possession of the home and ends on the day before the seventh anniversary of that date.
   
   A major structural deficiency is any defect in work or materials, including a crack, distortion or displacement of  a structural load-bearing element of the building, if it,
   
   (a) results in failure of a structural load-bearing element of the building,
   
   (b) materially and adversely affects the ability of a structural load-bearing element of the building to carry, bear and resist applicable structural loads for the usual and ordinary service life of the element, or
   
   (c) materially and adversely affects the use of a significant portion of the building for usual and ordinary purposes of a residential dwelling and having regard to any specific use provisions set out in the purchase agreement for the home."Structural load bearing element" means a structural portion or component of a building that is subjected to or designed to carry loads in addition to the weight of all permanent structural and non-structural components of the building.
    

Defects not covered by the major structural defect warranty include:

• flood damage;

• dampness not arising from failure of a load-bearing portion of the building;

• damage to drains or services; damage to finishes; damage arising from acts of God;

• damage arising from acts of the homeowners and their tenants, licensees or invitees; acts of civil or military authorities, acts of war, riot, insurrection or civil commotion;

• and malicious damage.
  
  
  For more information about the major structural defect warranty, you can watch this short video.